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Coronavirus Masks Required For Your Health Inside All Greyhound Terminals Including Cincinnati Ohio!
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https://www.greyhound.com/en/h....elp-and-info/travel-
SAFE TOGETHERTaking care of our customers and employees is our #1 priority. Our team continues to work hard to make sure we are all staying safe together.
To ensure your safety and the safety of those around you, we ask that you do not travel if you:
are sick;have recently tested positive for COVID-19 (even if you don’t have symptoms);have been around someone in the past 14 days who tested positive for COVID-19 (even if they did not have symptoms).If you’re already scheduled to travel and meet any of the criteria listed above, see our Travel Flexibility policy for steps to reschedule your trip.Face CoveringsAll customers, including those who have been vaccinated, are still required by Federal law to wear a mask while on buses, in our terminals, and when you're boarding, even when we're boarding outside.Masks must also be worn between sips and bites when customers are eating or drinking.Refusal to wear a mask is a violation of Federal law and may result in denial of boarding or removal from our facilities or buses and passengers may also be subject to penalties.Learn More About Face Coverings
MaskEnhanced CleaningWe have increased the cleaning frequency of high touch areas using a CDC recommended disinfectant.We ozonate each of our buses, a process that has been proven to kill viruses, including COVID-19.We have increased the availability of hand sanitizers for customers and employees .Learn More About Our Enhanced Cleaning
Spray bottleFresh AirCabin Air is continuously replaced every 5 minutes with fresh outside air maximizing the circulation of fresh air inside the cabin.Depending on the route, our buses may make multiple stops along the way, enabling more fresh air to circulate in the cabin.At our facilities, customers have easy to access outdoor areas.Learn More About Our Cabin Air Refresh System
discover-timeline-busTravel FlexibilityWe understand you may be hesitant to plan travel in advance right now.To help ease those concerns, we are offering the option of postponing your travel plans if you have concerns related to the pandemic.No cancellation or change fee would apply.Learn More About Our Travel Flexibility Program
FACE COVERINGSAll customers, including those who have been vaccinated, are still required by Federal law to wear a mask while on buses, in our terminals, and when you're boarding, even when we're boarding outside.In addition to the federal law which requires all customers and employees over 2 years old to wear a mask, face masks with values or vents, single-layer gaiters, bandanas and plastic shields (by themselves) are not accepted as approved face coverings under the same federal law.If you aren’t able to bring your own face covering or if yours is damaged in route, you can ask your driver or one of our other Greyhound team members for a mask and they will be glad to assist.Our employees are wearing approved masks in our terminals and our drivers are wearing masks on board while scanning tickets and interacting with customers.People with disabilities who cannot wear a mask, or cannot safely wear a mask, for reasons related to the disability as defined by the Americans with Disabilities Act (42 U.S.C. 12101 et seq.) may request an exception in advance and provide proof for the need for an exemption.
If you would like to claim an exemption to the Federal mask law you are required to contact the Greyhound ADA Compliance Department with the following documentation, at least 24 hours prior to travel, at ADA.Support@greyhound.com or 214-777-6050.
You will be required to provide:Current medical documentation from a qualified healthcare provider which identifies the disability and how the disability prevents you, the passenger, from wearing a mask and whether there is any action that can be taken which would allow you to wear a mask; and, Evidence of a negative COVID-19 test taken no earlier than five days prior to planned travel. If you are planning to travel round trip, and the start date of your return trip falls outside the five days since taking your initial COVID-19 test, you will need to apply for a new certificate including producing a new negative COVID-19 test taken in the last 5 days.